SUPPORT CENTER

Here are some of the most common questions that we have been asked.
If you don’t find an answer to your question here, please send us an email at support@kidoz.net

Publishers

What is KIDOZ and why is it different?

KIDOZ is a unique content discovery platform for kids’ content, distributing apps, videos, websites, and games. Our kid’s safe-mode solution serves top tier-1 device manufacturers (e.g., Acer, LG, Samsung, Sprout, Kurio) & world-renowned mobile carriers around the globe (e.g., Deutsche Telekom, US Cellular). KIDOZ comes localized with support and content in over 30 languages. KIDOZ complies with the guidelines set out by COPPA (Children’s Online Privacy Protection Act).

Who uses KIDOZ?

With over 2 million installs, KIDOZ is available in over 30 languages with the majority of our users in North America. Our target group is 1-12 year-olds, however the platform is used by both parents and kids. Parents use it for the parental controls, while children make use of the content.

What are the KIDOZ products for distribution/monetization?

KIDOZ Mode – a safe environment offering access to child-friendly content, which can be downloaded from Google Play: https://play.google.com/store/apps/details?id=com.kidoz.

Promote your app through the KIDOZ platform.

KIDOZ SDK – a safe content recommendation platform. Integrate the child-friendly SDK into your app.

Which content does KIDOZ distribute?

Using KIDOZ content discovery platform, kids can discover child-friendly apps, videos, websites, and games. If you own coloring sheets, ebooks, puzzle games or any other content you believe might fit our target audience, feel free to contact us. We will consider only child-friendly content that is targeted to 1-12 year olds; your content cannot contain violence, sexually explicit subjects or bullying; it should not deal with inappropriate behavior or substances like alcohol or drugs; your content must not spam or hijack a user’s account. The complete Guidelines can be reviewed here.

Why should I submit my apps to KIDOZ?

The app submission process allows us to check the suitability of your app for KIDOZ and its users. Depending on the distribution route you choose, we will make sure your apps receive more visibility and with that achieve greater monetization for you.

Who is a publisher?

A publisher is an owner of content, or of the intellectual/business rights of content, who is looking for more visibility and a monetization solution for that content. This can be done by adding the KIDOZ SDK to your app and distributing it through various platforms (e.g., Google Play). Additionally, your app, including the SDK, can be distributed in the KIDOZ store.

What does the KIDOZ SDK do?

The SDK is an add-on offering promoted kids’ content for more fun and engagement. It will keep kids within your app while enabling them to access additional content. This can either be other content you own or content by other developers. The SDK allows for a child-safe monetization solution. The KIDOZ SDK is a COPPA-compliant platform. It enables kids to engage in content from within an amazing and safe environment. See how the SDK looks and how to integrate it into your app in our Integration Guide.

How do I integrate the SDK?

The KIDOZ SDK is easy to integrate and is currently compatible with Unity, Android Studio, Eclipse, and Cocos2D x. Click here for our integration guide and documentation. Please fill in the form in order to receive the login to your personal dashboard.

What is the KIDOZ Store?

The KIDOZ store is an independent kid-friendly app store that is part of KIDOZ Mode. It comes preinstalled in our partnering OEM devices and cannot be downloaded through Google Play.

What do I need to do to be included in the KIDOZ Store?

In order for your app to be included in the KIDOZ Store, you will first need to integrate the KIDOZ SDK into your app. Then you can submit your APK and its assets for the Store through this link. Please provide the following assets: App Icon (300×300), Screenshot Images (373×280), Banner (460×225), Description and Price. The APK will be reviewed and following approval will be uploaded to the Store. The agreement can be reviewed here.

How can I track my performance?

You can track your revenue through the publishers dashboard. Click here to log in to your dashboard.

How do I get paid by KIDOZ?

All payments by KIDOZ are done via Paypal or wire transfer. Payments are processed 30 days after the end of the previous month. When you join KIDOZ you will receive Paypal set-up instructions.

I need more information; who should I contact?

Please fill in this form and we will get back to you shortly.

Content Promotion

What is KIDOZ and why is it different?

KIDOZ is a unique content discovery platform for kids’ content, distributing apps, videos, websites, and games. Our kid’s safe-mode solution serves top tier-1 device manufacturers (e.g., Acer, LG, Samsung, Sprout, Kurio) & world-renowned mobile carriers around the globe (e.g., Deutsche Telekom, US Cellular). KIDOZ comes localized with support and content in over 30 languages. KIDOZ complies with the guidelines set out by COPPA (Children’s Online Privacy Protection Act).

Who uses KIDOZ?

With over 2 million installs, KIDOZ is available in over 30 languages with the majority of our users in North America. Our target group is 1-12 year-olds, however the platform is used by both parents and kids. Parents use it for the parental controls, while children make use of the content.

What are the KIDOZ products for distribution/monetization?

KIDOZ Mode – a safe environment offering access to child-friendly content, which can be downloaded from Google Play: https://play.google.com/store/apps/details?id=com.kidoz.

Promote your app through the KIDOZ platform.

KIDOZ SDK – a safe content recommendation platform. Integrate the child-friendly SDK into your app.  

Which content does KIDOZ distribute?

Using KIDOZ content discovery platform, kids can discover child-friendly apps, videos, websites, and games. If you own coloring sheets, ebooks, puzzle games or any other content you believe might fit our target audience, feel free to contact us. We will consider only child-friendly content that is targeted to 1-12 year olds; your content cannot contain violence, sexually explicit subjects or bullying; it should not deal with inappropriate behavior or substances like alcohol or drugs; your content must not spam or hijack a user’s account. The complete Guidelines can be reviewed here.

Why should I submit my content to KIDOZ?

The submission process allows us to check the suitability of your content for KIDOZ and its users. Depending on the distribution route you choose, we will make sure your content receives more visibility and with that achieve greater monetization for you.

Who is a sponsored content provider?

A sponsored content provider is an owner of content, or of the intellectual/business rights of content, who is looking for more visibility and a monetization solution for that content.

What business models does KIDOZ work with?

KIDOZ works on a CPI or CPC basis, depending on the promotion type discussed with our Business team.

Can I target specific countries?

Yes, you can decide to either include or exclude countries of your choice. Our Business team will assist you in the decision.

Which content can I promote besides apps?

KIDOZ platform supports a variety of content for children; we’re happy to distribute videos, games, coloring sheets, e-books, puzzles or any other content you believe might fit our target audience. Feel free to contact our content team.

Can I target specific carriers?

This option is currently not available.

How does the promotion work?

Your app(s) can be promoted directly on the KIDOZ Mode app desktop and KIDOZ related content feed. Your app will be visible to every user immediately, upon opening KIDOZ. This means that a massive amount of users have direct access to your app and will be sent directly to your Google Play page. You can see the different placements here: https://docsend.com/view/djf3cja

I need more information; who should I contact?

Please fill in this form and we will get back to you shortly.

Parents Support

I forgot my password. What do I do?

In case you have forgotten your password use the following link http://kidoz.net/parents/forgot_password.php in order to reset your password and create a new one. If your mobile device is locked in KIDOZ Kid Mode please do the following: 1. To exit the app, please first click the small X in the top right corner of the screen. 2. If you are asked to enter a password, please type ‘exitkidoz’ as a general password to get out of KIDOZ (this password is ONLY for EXITING the app and cannot be used as a master password for other features such as logging in or parental controls). Please make sure to type in the password exactly as we have written it.

Please note: If you have changed your password, particularly if you changed it via a computer and not on the device, you cannot log out with the new password you’ve just created – or log in to the parental controls – UNTIL you have logged in to KIDOZ with this password on the tablet. Make sure after changing the password online that you ‘clear data’ for KIDOZ and then launch the app again. Then make sure to “SIGN IN” with your existing account link, using your new password.

How do I add apps from my device to KIDOZ?

You can enable (or disable) any of your apps to be visible on the KIDOZ interface. Most apps do not require an Internet connection in order to use them. In order to add an app to the KIDOZ environment, it needs to be installed on your device first. (For this we recommend exiting KIDOZ, downloading the apps you want to install, and then launching KIDOZ again.) Then enter the Parental Control Dashboard and click on the “Apps” section. Select the relevant child’s account (if you have more than one child account). You will then see a list of apps. Some will be checked – those were the ones you had installed that were previously approved by us, and some will be unchecked – those are all the other apps you have on your device that we have not yet had a chance to review. To add apps you want to enable, simply click the checkbox next to those apps you want to add. And make sure to SAVE your settings.

Does KIDOZ support other languages?

KIDOZ comes with support and content in over 30 languages. In some versions of KIDOZ, you will be prompted to choose a main interface language on launching the app. If you have an older version or if you want to change the interface language for KIDOZ, please enter the Parental Control and then the “Account” section. In that screen you can choose the Main language for the app. You can also choose up to 3 different languages to receive content in for each child profile. The language settings will affect videos and websites. Many of the games offer in-game language support but we do not control the language of the games. Log in to the Parental Control and choose ‘Account’. Then click the child profile you want to edit. You will see 3 drop-down menus that will enable you to choose 3 different languages you want to get content in for that child. Don’t forget to click SAVE when you’ve finished editing your account. The following are the current languages supported: Arabic, Chinese (simplified and traditional), Croatian, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hindi, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Romanian, Russian, Slovak, Spanish (also Latin American Spanish), Swedish, Thai, Turkish, Ukrainian, Vietnamese.

Can I turn off the Daily Picks or app recommendations?

The content displayed on the Daily Picks is kid-friendly content that is already accessible on KIDOZ in our different content galleries. Our intelligent recommendation engine searches for content that matches the parameters of your child’s profile and brings forward content items that seem to match the age, language and user preferences (based on most popular usage by your child) to bring forth content that will be more of what your child likes. There is currently no separate controls for the Daily Picks. This feature cannot be turned off, but if you are a PRO user, you will not see any of the promoted apps that are included in the Daily Picks. If you need any assistance or have other questions concerning KIDOZ and how to make the most of our app, please write to us at support@kidoz.net.

How can I add another kid profile to my account?

KIDOZ Mobile allows for multiple kid profiles under one parent account. Adding a second (third or fourth…) child to an existing KIDOZ account only takes a minute. Whenever you launch KIDOZ you are automatically asked to choose a kid profile, or to add a new child, which you can do by clicking on the “Parent’s, click here to add another child” link. From here, you’ll need to enter your personal Parental Control password and then you’ll be directed to a short form when you’ll need to enter your child’s name (or nickname), date of birth and gender. Each child can have their own avatar, background, and will have the content that is relevant for their age. You can also add more kid accounts anytime from within KIDOZ by clicking the kid avatar in the home screen. Please remember that the main account you create, with an email address and password, is the parents’ account – and then under the parents account you can add as many kid profiles as you’d like.

What is KIDOZ PRO?

KIDOZ PRO offers advanced parental control features, including adding a password on exit, or setting a timer to restrict screen play. If you do not wish to subscribe, you will still have full use of the protected Kid Mode, including all of the kid-friendly content offered by KIDOZ. You can purchase KIDOZ PRO in-app via the Parental Controls. If you purchased a PRO membership the PRO features should automatically be unlocked for you – all you need to do is exit the Parental Controls area and then log back in.

How do I change the email address associated with my KIDOZ account?

You can do this in the Parental Controls, under the Account settings. Type in the address you wish to use in the address field by tapping where your current address appears. When prompted, please enter your account password, and confirm your password, to ensure the address is updated. Make sure to save your changes. You may be required to log in again to KIDOZ with the new address.

How do I ensure that KIDOZ will start automatically when the device is powered on?

KIDOZ offers two safe modes: regular safe mode will block access to third-party links like ads and in-app purchases. Extra safe mode will also do this, AND will keep your device in KIDOZ mode, even if you turn it off in the middle. When you turn it back on, the device will automatically launch in KIDOZ. To activate KIDOZ safe environment, tap the lock icon and choose the type of safe mode you prefer for your child. Safe mode applies to ALL kid profiles.

How do I set a timer for my child's activities?

Timed activity is available as a premium feature and requires that you have a KIDOZ PRO membership. Once you have purchased KIDOZ PRO, log in to the Parental Controls and choose the Timer icon. The time limit is set by both defining HOW MUCH time (overall) you will allow your child to play and WHAT TIME FRAME (between which hour and which hour) he can do that time. The hours are based on a 24-hour clock, so make sure when setting the time frame, that you are doing it during ‘waking hours’ and not in the middle of the night. If you have more than one child account, the time restrictions only apply to the particular account you set it for. Select the kid profile you want to add a timer to, and then activate the timer. Timer settings are set for the amount of time (for example, 2 hours) and the time frame (for example between 2 and 6 PM), and apply to each kid profile separately.

Does my device need to be connected to the Internet to use KIDOZ?

Certain features of KIDOZ, such as logging in, registration, creating KID accounts, and access to online content, require Internet. KIDOZ offers a wide library of kid-friendly online content in the form of videos, websites and games. All of this content does require an Internet connection. However, KIDOZ is also a sophisticated safe environment that can automatically identify kid-friendly apps you have installed on your device and display them for use on your child’s KIDOZ desktop – allowing your child to play safely without access to any of your device’s settings or data, and without the need for an Internet connection.

How can I hide certain videos, games or websites I don't want my child to see?

You can enable (or disable) any online game, video channel or website to be visible or hidden on the KIDOZ interface. This is a PRO feature. Please enter the parental controls and click the online content section (Videos, Games, Websites) you want to manage. Select the relevant kid account (if you have more than one kid account) and then, select the item you wish to enable or disable for that child. In some cases it may be necessary to exit and then re-enter KIDOZ to see your changes.

How can I add content?

Adding videos and websites is also a PRO feature. To add videos, first make sure they are uploaded to YouTube. Then log in to Parental Controls, choose the Videos button, choose the Child Account you want to add the videos for, then click the My Channels button, and follow the instructions on screen. With websites, simply tap the My Websites button and type in the URL of the website you want to add. If you have any problems, please write to our support: support@kidoz.net for more assistance.

How can I cancel my subscription?

Canceling your subscription is done via our payment partner Bluesnap (formerly Plimus). Please go to Bluesnap general support form, enter the order confirmation number you got from KIDOZ when the subscription was bought, and select the “Cancel Subscription” option. A confirmation email about your canceled subscription will be sent to you as soon as the action takes place. If your subscription was purchased via Google Play, please use this same link to cancel the subscription so that payments will be stopped: https://play.google.com/store/apps/details?id=com.kidoz You should see a ‘Cancel’ button in place of the ‘Download’ button that originally appeared. Once the subscription has been cancelled, we can close your account, but in order to ensure that there are no further charges, please follow the procedure above. Please let us know if you have any problems and we will assist you: support@kidoz.net.

How can I delete my account?

If you want to delete the parents account please go to your device Settings, tap on Apps, choose KIDOZ, and then tap the ‘Clear data’ button. The account will also be deleted if you uninstall the KIDOZ application. You can do that from the same location. If you want to completely remove your account from our records, please let us know and we will manually delete your account. If you want to keep the parent account but want to delete a child account, then please log in to the Parental Controls on KIDOZ, and choose the Accounts icon. Scroll down to where you see the child accounts and choose the ‘Delete’ option.

I purchased a KIDOZ subscription but PRO features have not been activated. What do I do?

Please send us a copy of the email notification you received with the order reference number, confirming your subscription purchase, so we can locate your membership and take care of this for you.